Terms and Conditions

Man with Van Putney Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Putney provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company", "we", "us" and "our" refer to Man with Van Putney, the provider of the removal and transport services.

1.2 "Customer", "you" and "your" refer to the person, firm or organisation booking or using our services.

1.3 "Services" means any man and van, removal, packing, loading, transportation, unloading, furniture moving, or related services provided by us.

1.4 "Goods" means all items, furniture, belongings, boxes, equipment and any other property that we are requested to move, handle or store.

1.5 "Job" means the specific service or services agreed between you and us, including the date, time, locations and scope of work.

1.6 "Writing" or "written" includes written correspondence and any commonly accepted form of written electronic communication.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, including but not limited to loading, transportation and unloading of Goods to and from the agreed locations.

2.2 We may also provide additional services such as packing, unpacking, furniture dismantling and reassembly, subject to prior agreement and availability.

2.3 Our services are generally provided within London and surrounding areas, including Putney and nearby districts, but may be extended to other locations by prior arrangement.

2.4 The specific details of the Job, including the service description, vehicle size, number of operatives, date, time and addresses, will be agreed at the time of booking.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the Goods, addresses, access conditions, dates and any special requirements. Quotations are based on the information you provide.

3.2 Quotations are not binding offers. A booking is only confirmed once we have accepted your request and you have accepted our quoted price and any applicable terms, including any deposit requirements.

3.3 You are responsible for ensuring all details provided at the time of booking are correct, including addresses, contact details, dates, times, parking arrangements and the description, volume and nature of the Goods.

3.4 If at any time before the Job you become aware that the information provided is inaccurate or incomplete, you must notify us immediately so that we can review and, if necessary, revise the quotation or any arrangements.

3.5 We reserve the right to refuse or cancel any booking at our discretion, including where the requested service is unsafe, unlawful, impractical or beyond our capacity.

4. Quotes and Pricing

4.1 Our quotes are based on the information supplied by you and may be given as a fixed price for a specified Job or as an hourly rate, depending on the nature of the service.

4.2 Fixed-price quotes are provided on the assumption that:

a) The information you have provided is complete and accurate.

b) Access to and from the properties is reasonable, safe and without unexpected obstacles.

c) There are no additional Goods or services required beyond those described at the time of booking.

4.3 We reserve the right to amend the price if any of the assumptions in clause 4.2 prove to be incorrect or if additional work is requested by you or becomes necessary to complete the Job safely and lawfully.

4.4 Hourly rate bookings are charged from the agreed start time or the time of arrival at the pickup address, whichever is earlier, until completion of the Job at the final destination, including any waiting time caused by matters beyond our control.

4.5 Parking, congestion charges, tolls, ferry fees, low emission zone charges, and other third-party costs incurred in the performance of the Job may be added to the final price where applicable.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due in full on completion of the Job, prior to unloading at the final destination.

5.2 We may require a deposit to secure your booking, particularly for larger or longer-distance removals. Deposits are generally non-refundable except as stated in these Terms and Conditions or as required by law.

5.3 Payment methods will be confirmed at the time of booking. It is your responsibility to ensure that you are able to make payment in the accepted forms on the day of the Job.

5.4 Where payment terms other than immediate payment on completion have been agreed, invoices must be settled within the period specified on the invoice. We reserve the right to charge interest and reasonable administrative fees for late payments.

5.5 If you fail to make payment when due, we may suspend or refuse to provide any further services and may retain possession of the Goods until payment is received in full, subject to our legal rights.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us in writing as soon as possible.

6.2 For cancellations received more than 72 hours before the agreed start time, any deposit paid may be refunded or transferred at our discretion, subject to any reasonable administrative fee.

6.3 For cancellations received between 24 and 72 hours before the agreed start time, we may retain part or all of any deposit paid to cover administrative and scheduling costs.

6.4 For cancellations received less than 24 hours before the agreed start time, or if you fail to be present or to provide reasonable access at the agreed time, we reserve the right to charge up to the full quoted price.

6.5 If you request amendments to the date, time, addresses, scope of work or volume of Goods, we will use reasonable efforts to accommodate the changes, but we cannot guarantee availability. Changes may result in an adjusted quotation and additional charges.

6.6 We may cancel or reschedule the Job where necessary due to circumstances beyond our reasonable control, including but not limited to severe weather, traffic incidents, vehicle breakdown, accident, illness, or legal or regulatory restrictions. In such cases, we will notify you as soon as reasonably practicable and offer an alternative date or a refund of any deposit paid.

7. Customer Responsibilities

7.1 You must ensure that:

a) All Goods are properly packed, secured and ready for transport, unless you have arranged for us to provide a packing service.

b) Fragile, delicate or high-value items are clearly identified and appropriately protected.

c) All Goods to be moved are owned by you or that you have the full authority of the owner to move them.

7.2 You are responsible for providing adequate and safe access to the collection and delivery addresses, including obtaining any necessary permissions for parking, loading and unloading.

7.3 You must ensure that any routes, stairs, lifts, hallways and doorways used for moving Goods are clear, safe and suitable for the passage of the items involved.

7.4 You must not ask our staff to do anything that is unsafe, unlawful or outside the agreed scope of work. Our staff may refuse to carry out any activity that they reasonably consider to be unsafe or likely to cause damage or injury.

8. Items We Do Not Carry

8.1 We do not transport hazardous, illegal or unsuitable items, including but not limited to:

a) Explosives, firearms, weapons, ammunition or similar items.

b) Chemicals, flammable liquids, gases or toxic substances.

c) Perishable goods requiring special storage conditions.

d) Live animals or plants that require regulated transport conditions.

e) Waste materials, including construction waste and prohibited household waste, except by prior agreement and in compliance with applicable waste regulations.

8.2 We accept no liability for any prohibited items not disclosed to us that are packed among the Goods. You will be responsible for any loss, damage, fines or penalties arising from the presence of such items.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste removal service and will only transport waste or items for disposal where this has been specifically agreed in advance and can be carried out lawfully.

9.2 Where we agree to remove items for disposal, we will do so only to authorised facilities and in compliance with the relevant regulations. Additional charges may apply for disposal services.

9.3 You must not present for collection any items that are classified as controlled, hazardous or regulated waste unless explicitly agreed in writing beforehand. We may refuse to remove any items we reasonably suspect to be unlawful or unsafe to transport or dispose of.

9.4 You remain responsible for ensuring that any items you ask us to remove for disposal can lawfully be disposed of and do not breach any environmental or waste management laws.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill in providing our services and handling your Goods. However, our liability is subject to the limitations set out in this section.

10.2 We are not liable for any loss or damage to Goods unless it is caused by our negligence or breach of contract. We are not liable for loss or damage arising from inherent defects, natural deterioration, inadequate packing by you, or circumstances beyond our reasonable control.

10.3 Our liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value subject to any limits notified to you at or before the time of booking.

10.4 We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or emotional distress, arising out of or in connection with the Job.

10.5 You should arrange appropriate insurance cover for high-value, fragile or particularly important items. If you require additional insurance or specific cover, this must be requested before the Job and may be subject to additional charges.

10.6 We are not liable for any loss or damage resulting from your failure to comply with these Terms and Conditions, including your obligations regarding packing, access and prohibited items.

11. Time Limits for Claims

11.1 You must inspect the Goods on completion of the Job. Any visible loss or damage must be reported to us as soon as reasonably practicable and in any event within 24 hours of completion.

11.2 Any claims for loss or damage not apparent at the time of delivery must be notified to us in writing within seven days of completion of the Job.

11.3 We may not be able to consider claims made outside these time limits unless you can show that it was not reasonably possible to notify us earlier and that you have otherwise acted promptly.

12. Delays and Force Majeure

12.1 While we will use reasonable efforts to adhere to agreed dates and times, all arrival and completion times are estimates and may be affected by traffic, weather, road closures, vehicle issues or other factors beyond our control.

12.2 We are not liable for any loss or inconvenience caused by delays that are outside our reasonable control. You should consider this when arranging time-sensitive appointments, bookings or onward travel.

12.3 If performance of our obligations is prevented or significantly hindered by an event outside our reasonable control, we may suspend or revise the Job. We will notify you as soon as reasonably practicable and, where appropriate, rearrange the service.

13. Access, Parking and Property Damage

13.1 You are responsible for arranging suitable parking for our vehicles at all addresses and for obtaining any permits or permissions required. Any parking penalties incurred due to insufficient or incorrect information provided by you may be charged to you.

13.2 We will take reasonable care to avoid damage to property during the Job. However, we are not liable for damage to driveways, surfaces, gardens or access ways where you have requested us to drive, park or operate in areas that are not clearly suitable for such use.

13.3 You should protect floors, walls and fixtures if you are concerned about scuffs or minor marks that may occur during normal removal activities. We are not responsible for normal wear and tear associated with moving Goods through tight spaces.

14. Complaints

14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our operatives on the day where possible so that we can try to resolve it immediately.

14.2 If the matter is not resolved at the time, you should submit a written complaint setting out the details of your concerns and any supporting information as soon as reasonably practicable after the Job.

14.3 We will investigate your complaint and respond within a reasonable time. We may request further information or evidence in order to assess your claim.

15. Data Protection and Privacy

15.1 We collect and process personal information in order to provide our services, manage bookings, take payment and communicate with you.

15.2 We will only use your personal information in accordance with applicable data protection laws and for purposes reasonably connected with the provision and administration of our services or as required by law.

15.3 We will take reasonable steps to keep your personal data secure and will not sell your information to third parties.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, including any non-contractual disputes or claims.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

17.3 These Terms and Conditions constitute the entire agreement between you and us relating to the provision of the services and supersede any previous agreements, understandings or arrangements, whether oral or written.

17.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Job unless we have agreed otherwise in writing.