These Terms and Conditions set out the basis on which moving, delivery, transport, and related services are provided by Man With Van Putney. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions apply to all bookings, whether made for a single-item move, a small house relocation, furniture transport, office shifting, or any other service arranged under the Putney man with van service model. In these terms, “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer placing the booking.

The purpose of these terms is to create a clear agreement between the customer and the provider. They explain how bookings are accepted, when payments are due, what happens if a job is cancelled or rescheduled, the limits of our liability, how waste must be handled, and which law applies if a dispute arises. They are intended to be fair, practical, and consistent with UK consumer and transport law. Nothing in these terms is intended to exclude rights that cannot legally be excluded.

By using the man and van in Putney service, you confirm that all information provided during booking is true and complete. This includes the collection and delivery addresses, access conditions, parking restrictions, item descriptions, stair access, lift availability, timing requirements, and any special handling needs. If any information is incomplete or inaccurate, the service may be delayed, additional charges may apply, or the booking may need to be amended. We rely on the information supplied by the customer when planning the work and allocating time, vehicle space, and labour.

1. Booking Process

A booking request may be made by phone, email, online form, or any other method we make available. A request does not become a confirmed booking until we have reviewed the details, confirmed availability, and issued acceptance. We may ask for photographs, item lists, access notes, or other information before confirming the job. If the service requires multiple workers, specialist lifting equipment, or a larger vehicle, the quote may change once full details are known.

All quotes are based on the information supplied at the time of enquiry. Unless stated otherwise, estimates are not fixed until confirmed in writing. The final price may differ if the move takes longer than expected, the volume of items is greater than described, access is more difficult than stated, parking restrictions are not disclosed, or additional services are requested on the day. The customer agrees that reasonable adjustments may be made to reflect actual conditions.

We reserve the right to refuse a booking where the job is unsafe, unlawful, impossible to complete within the vehicle’s safe operating limits, or outside the scope of our service. For example, we may decline items that are too large, too heavy, hazardous, dirty, infested, or otherwise unsuitable for transport. A confirmed booking may also be withdrawn if the customer fails to provide accurate information or if circumstances change materially before the scheduled date.

2. Payments and Charges

Payment terms will be confirmed at the point of booking or before the job starts. Depending on the arrangement, payment may be required in advance, on completion, or partly upfront with the balance due at the end of the service. We accept the payment methods that are stated during the booking process. Unless otherwise agreed, all prices are quoted in pounds sterling and may be subject to VAT where applicable.

The customer is responsible for paying all agreed charges, including waiting time, parking costs, tolls, congestion or access charges, additional labour, and any extra time required because of inaccurate information or delays caused by the customer. If the job is interrupted for reasons outside our control, such as poor access, failed parking arrangements, or missing keys, additional charges may apply for wasted time or a second visit. We will always aim to keep such charges reasonable and proportionate.

Late payment may result in suspension of services, refusal to release goods where lawful and contractually permitted, or the recovery of amounts due through normal debt collection processes. Any dispute about an invoice must be raised promptly and in good faith. Undisputed amounts remain payable by the due date even if another part of the service is under discussion. We may correct clerical errors, obvious omissions, or pricing mistakes caused by administrative issues.

3. Cancellations, Rescheduling, and Delays

The customer may cancel or reschedule a booking, but notice should be given as early as possible. Cancellation charges may apply depending on how much notice is provided, whether staff or vehicles have already been allocated, and whether the booking is likely to prevent us from taking other work. Where a deposit has been paid, part or all of it may be retained to cover administrative costs, lost time, or preparation already carried out.

If you need to change the date, time, access details, or scope of the move, you should inform us immediately. We will try to accommodate reasonable changes, but they cannot be guaranteed. Where a rescheduled job requires a larger vehicle, additional labour, or a different time slot, the price may be adjusted accordingly. A booking may also be postponed by us due to operational issues, vehicle breakdown, severe weather, traffic disruption, or other events beyond our reasonable control.

We are not responsible for delays caused by circumstances outside our control, including road closures, traffic conditions, extreme weather, security checks, or delays at collection or delivery premises. In such cases, we will make reasonable efforts to complete the service safely and within a practical timeframe. If a delay becomes significant, we may offer a revised schedule or alternative arrangement, but we are not liable for indirect losses arising from the delay.

4. Service Standards and Customer Responsibilities

The customer must ensure that the premises are accessible, the goods are ready for loading, and any necessary permissions have been obtained. This includes arranging parking where required, providing accurate access instructions, securing vulnerable items, and ensuring someone authorised is present at the agreed times unless agreed otherwise. Failure to prepare properly may lead to delays or extra charges. The customer is also responsible for checking that all items to be moved are listed and that anything excluded from the job remains separate.

Where assembly, dismantling, packaging, or protective wrapping is included, it will be carried out with reasonable care and skill. However, older furniture, flat-pack items, delicate surfaces, and previously damaged goods may be more vulnerable to minor marks or movement during transit. Customers should remove personal data, cash, jewellery, and other valuables from items being moved. We do not undertake to search through boxes or containers, and we are not responsible for items left inside unless we have expressly agreed to handle them.

It is the customer’s duty to make sure that the items being transported can legally be moved and that they do not contain prohibited or dangerous contents. If we suspect that a load includes restricted goods, we may stop the service, refuse carriage, or notify the relevant authorities if necessary. The customer must also ensure that any property being disposed of is genuinely unwanted and that they have authority to dispose of it.

5. Liability and Risk

We will use reasonable care and skill in providing the service, but our liability is limited to the extent permitted by law. We are not liable for loss or damage caused by pre-existing defects, normal wear and tear, inadequate packaging, inherent fragility, or the customer’s failure to provide accurate information. We are also not responsible for indirect or consequential losses, including missed appointments, loss of earnings, inconvenience, or emotional distress, except where such exclusion is prohibited by law.

If damage occurs as a direct result of our negligence, we may, at our option, repair, replace, or compensate for the affected item, subject to proof of value and the nature of the loss. Any claim should be reported as soon as reasonably possible and, where practical, before the item is moved from the delivery location. The customer must allow us a reasonable opportunity to inspect the damage and gather information. We may request photographs, invoices, or other evidence to assess the claim.

Our total liability for a claim arising out of a booking, whether in contract, negligence, or otherwise, will not exceed the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under English law.

6. Waste, Disposal, and Environmental Requirements

Where our van and man service in Putney includes removal of unwanted items, the customer must identify which goods are to be disposed of and confirm that they are legally owned or controlled by the customer. We will only handle waste in a lawful and responsible way. Waste must be described accurately, separated from items to be retained, and not mixed with hazardous or prohibited materials unless we have expressly agreed and are legally permitted to handle them.

We will comply with UK waste regulations and only transport or dispose of waste where the necessary permissions, registrations, and procedures are in place. Some items may require special treatment or may be subject to restrictions, including electrical equipment, batteries, paint, chemicals, oils, gas bottles, asbestos, clinical waste, tyres, and other regulated materials. The customer must tell us in advance if any such items are present. If undisclosed controlled waste is found, we may refuse to move it, charge for any additional handling, or stop the job immediately.

When waste is removed, ownership is treated as transferred to us only when lawful and when the customer has clearly authorised disposal. We may decide whether items will be reused, recycled, donated, or taken to an authorised facility, depending on condition and legal requirements. The customer must not expect specific disposal methods unless agreed in writing. If a job appears to involve fly-tipping, illegal disposal, or any breach of environmental rules, we will not proceed and may report the matter to the appropriate authority.

7. Insurance, Claims, and Complaints

We may maintain appropriate insurance cover for the nature of the services we provide, but the existence of insurance does not create any broader liability than that stated in these terms. Customers are encouraged to check whether their own home, contents, business, or goods-in-transit insurance covers the items being moved. Valuable or irreplaceable items should be declared before the job starts so that special arrangements can be considered if available.

Any complaint should be made promptly and with enough detail for us to investigate. This includes the booking date, item description, nature of the issue, and any supporting evidence. We will review complaints fairly and aim to resolve them in a reasonable timeframe. If a claim cannot be settled informally, the parties should first try to resolve the matter through good-faith communication before commencing legal proceedings, unless urgent action is required.

Customers must take reasonable steps to reduce any loss or damage. For example, if an item is damaged, the customer should avoid further harm, preserve packaging where possible, and keep relevant documentation. We will not be responsible for losses increased by a customer’s failure to act reasonably. Any stated timelines for response or investigation are indicative and may vary depending on the complexity of the matter.

8. Governing Law and General Provisions

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We may update these terms from time to time to reflect changes in law, business practice, or operational requirements. The version in force at the time of booking will apply to that booking unless a change is required by law or is expressly agreed with the customer. No variation to these terms will be effective unless confirmed by us in writing. A failure to enforce any right or provision does not constitute a waiver of that right or provision.

These terms form the entire agreement between the customer and the provider in relation to the booking, except where additional written terms have been agreed for a particular job. If there is any conflict between a written quote and these general terms, the written quote will take precedence only to the extent of the inconsistency. By proceeding with a booking, the customer acknowledges that they have had the opportunity to review these conditions and agree to be bound by them.